TERMS AND CONDITIONS
Hotel el Pantano Reservation policy:
The below Reservation Policy is valid only for all reservations made through our Online Reservation channel manager Freetobook directly on our website (http://www.hotelelpantano.com) or through our Facebook reservation option which is linked to Freetobook as well (https://www.facebook.com/hotelpantano). As our hotel is included on some external Hotel Booking websites as well, this reservation policy might be different on these websites. In this case we strongly advice to review the Reservation Policy on these external websites.
I: RESERVATION POLICY
1) Valid credit card details are required when making the booking to make your reservation valid
When we receive your reservation we will verify the credit card details with a test transaction of C$ 1,00 (one cordoba, about 0.03 USD) charged to your credit card.
If the test shows that the card is not valid we will contact you to provide new, valid, credit card details within the next 24 hours. If a client fails repeatedly to submit valid credit card details, we will CANCEL the reservation.
The client will be informed about this with an email to the registered email adress. A copy of this email will serve as proof that we cancelled the reservation.
If the test transaction is succesful, we will reverse/cancel the C$1,00 charge on your credit card and CONFIRM your reservation.
2) No advance payment is required if your arrival date is more than 7 days after your booking date
We will not charge your credit card until 7 days before your arrival date when the free cancellation period has ended.
3) Your credit card will be charged with a 50% advance payment 7 days before your arrival date
At that day we will charge your credit card with 50% of the total reservation amount.
If for any reason your credit card details we have on file are not valid anymore (maybe you lost your card?) we will contact you to submit new valid credit card details within the next 24 hours. If a client fails repeatedly to submit valid credit card details, we will CANCEL the reservation. The client will be informed about this with an email to the registered email adress. A copy of this email will serve as proof that we cancelled the reservation.
4) Free cancellation can be made 8 days or more before the arrival date
If you cancel your reservation 8 days or more before your arrival date, no charge will be applied to your credit card and we will cancel your reservation without any cost. The client will be informed about this with an email to the registered email adress. A copy of this email will serve as proof that we cancelled the reservation.
5) Cancelations within 7 days before the arrival date will be charged 50% of the total reservation value
If you cancel your reservation seven days or less before your arrival date, no refund will be made of the 50% charged to your credit card as advance payment. The client will be informed about this with an email to the registered email adress. A copy of this email will serve as proof that we cancelled the reservation.
6) In case of “No Show” we charge the full reservation amount (100%)
In the case of NO SHOW, we will charge the remaining 50% of your reservation as well to your credit card. The client will be informed about this with an email to the registered email adress. A copy of this email will serve as proof that we cancelled the reservation.
Guests must show an official identity document valid at the time of check-in.
Quests can check in on the date of arrival after 1 PM till 08.30 PM.
If you arrive earlier you can leave your luggage in our Reception till your room(s) are cleaned (1 PM or maybe earlier).
If you expect that your arrival time will be after 08.30 PM you must contact us before 08.30 PM and we will leave your room keys with our night guard so you can always enter your room. In that case registry will be done the next morning.
When you arrive at our hotel on the planned date, the remaining payment for the booking can be made either with a credit card or in cash in the local currency (Nicaraguan Oro, NIO) or with United States dollars (USD).
8) Changes in the reservation details after arrival.
In case a client want to change their reservation details (number of rooms, number of nights) after they arrived at the hotel can be arranged if availability permits. If the change implies extra costs above the agreed upon total reservation, they will be charged to the client. Changes which imply a reduction of the agreed upon reservation will not be reimbursed and the original total reservation amount will be charged (less any advance payments made).
It is strictly forbidden to bring visitors to the hotel rooms at any time. All guest’s visitors are welcome only in the common areas of the Hotel / restaurant.
10) Children policy
Children less than 8 years do not pay for lodging if they sleep in the available beds in the reserved rooms. Although breakfast is included in the room rates, this does not apply for the children less than 8 years who sleep for free in the room.
11) Pet policy
In general, pets are not allowed on our property. However you may contact us when making your reservation and ask for an exception of this rule in your case.
12) Oversold policy
In the extreme case (which fortunately never has happened sofar) that our Hotel is oversold and cannot offer a client the contracted service made through our online reservations system, the Hotel by its own count will find adequate alternatives to supply the service contracted that will meet, or give better service, than the original benefits contracted.
II: GENERAL POLICY
Entry to the hotel and restaurant is prohibited to individuals who:
- Carry objects that may cause harm to our visitors or property.
- Carry or use any type of illegal drug.
- Provoke or incite any disturbance.
- Are intoxicated by the consumption of alcohol.
- Are under 18 years of age and are not accompanied by a relative or legal guardian.
If a guest complains about the behavior of an individual or group, that complaint will be investigated and, if valid, the individual and associated guests causing the complaint will be expelled from the premises. In these cases no refund applies.
Limited and restricted access to the premises
The Hotel reserves the right to dismiss from the premises any client or visitor who does not comply with or violates our TERMS AND CONDITIONS outlined in this document or whose behavior is generally unacceptable. In all cases no refunds will be made.
By making your reservation you automatically and implicitly accept
the above TERMS AND CONDITIONS