Terms and Conditions of Hotel el Pantano


TERMS AND CONDITIONS


Reservation guarantee policy:

We feel that making a booking in our hotel must be as easy and friendly as possible. Therefor we do NOT require an advance guarantee payment at the time of making your booking!

When you arrive at our hotel on the planned date the payment for the booking can be made either with a credit card or in cash in the local currency or with United States dollars.

Once you received your confirmation email, your reservation is guaranteed. Guests must show an official identity document valid at the time of check-in.

The client accepts the published rates, rooms, categories and prices mentioned in the reservation email.  Prices appear in US dollars and are not subject to change after you received your confirmation email.

The loss of the hotel room key will be charged with $5.00


Cancellation policy:

Cancellations with 4 days or more in advance of the planned Arrival Date:

In this case you can cancel your reservation absolutely for FREE and no administration or penalty charges will be made!

Cancellations with 3 days or less in advance of the planned Arrival Date:

In this case you will be charged the amount of USD 15.00 for each reserved room to cover our administrative expenses. In case of reservations in our dormitory room, the charge is USD 7.50 for each reserved bed.

Cancellation because of No Show:

A No Show occurs when a client does not appear at our hotel on the expected date of arrival.

In this case you will be charged the amount of USD 20.00 for each reserved room to cover our administrative expenses. In case of reservations in our dormitory room, the charge is USD 10,00 for each reserved bed.


Changes in reservations

At the request of the guest, any changes in the date(s) or type of room are applied according to the availability and at the discretion of the Hotel. The changes may result in increases in rates depending on the available rooms.


VISITORS

It is strictly forbidden to bring visitors to the hotel rooms at any time. All guest’s visitors are welcome only in the common areas of the Hotel / restaurant.


Children policy:

Children less than 8 years do not pay for lodging if they sleep in the available beds in the reserved rooms. This does not apply for our Dormitory room.

In case breakfast is included in the room rate (family rooms and group rooms only) this does not apply for the children less than 8 years.


Pet policy:

Sorry, pets are not allowed.


Oversold policy:

In the extreme case (which fortunately never has happened sofar) that our Hotel is oversold and cannot offer a client the contracted service made through our online reservations system, the Hotel by its own count will find adequate alternatives to supply the service contracted that will meet, or give better service, than the original benefits contracted.


General policies

Entry to the hotel and restaurant is prohibited to individuals who:

  • Carry objects that may cause harm to our visitors or property.
  • Carry or use any type of illegal drug.
  • Provoke or incite any disturbance.
  • Are intoxicated by the consumption of alcohol.
  • Be sex workers.
  • Are under 18 years of age and are not accompanied by a relative or legal guardian.

The Hotel reserves the right to dismiss from the premises any client or visitor who does not comply with these policies, who violates our terms and conditions outlined in this document or whose behavior is generally unacceptable. If another guest complains about the behavior of an individual, that complaint will be investigated and, if valid, the individual(s) and associated guests causing the complaint will be expelled from the premises. In these cases no refund applies.